How to Request a Refund

Written By Appcellent

Last updated 18 days ago

All purchases made through the App Store are processed by Apple. Refund requests must be submitted directly to Apple, and Apple decides whether to approve or deny each request. We cannot process refunds on your behalf.

How to Request a Refund

Option 1: Via Apple's Website (Recommended)

  1. Go to reportaproblem.apple.com

  2. Sign in with your Apple ID

  3. Find the purchase you want a refund for

  4. Tap or click "I'd like to" and select "Request a refund"

  5. Choose a reason for your refund

  6. Select the item and click Submit

Option 2: Via iPhone or iPad

  1. Open the Settings app

  2. Tap your name (Apple ID) at the top

  3. Tap Media & Purchases → View Account

  4. Tap Purchase History

  5. Find the purchase and tap Report a Problem

  6. Follow the prompts to request a refund

What Happens Next?

  • Apple will review your request and notify you via email

  • This process typically takes a few business days

  • If approved, the refund will be returned to your original payment method

Important Information

We cannot:

  • Process refunds directly — all payments go through Apple

  • Guarantee that Apple will approve your refund

  • Access your payment or purchase history

Apple decides all refunds. Their decision is based on factors such as:

  • How recently the purchase was made

  • Whether the app was used extensively

  • The reason provided for the refund request

Tips for a Successful Refund Request

  • Submit your request as soon as possible after the purchase

  • Be clear and honest about your reason

  • If denied, you can try contacting Apple Support directly

Still Need Help?

If you have questions about your subscription or our app, feel free to contact us. However, for all payment and refund matters, please reach out to Apple Support.